Archive for January, 2014


Benihana-care? Maybe we do need to know how the sausage is made…

benihanaIt was often said as I was growing up that if you knew how the food was prepared in a restaurant, you’d never eat there. When the restaurant chain Benihana first came to the United States in the 1960s they pioneered the concept of an “open” and transparent kitchen. You literally watched the chef chop, slice and sauté your food in front of you. You would see everything that goes into what you’re about to consume, and there weren’t any questions as to what’s in your meal. The process was transparent.

Much of the controversy around Obamacare’s website launch snafu had to do with transparency, from the vendor contracts to the source code.

Now that Accenture has taken over the website, I’m much more confident in its success. But what if had been originally built and launched with more transparency? We’d know the ins and outs of how the system works, what the issues were, how the code was written, how decisions are made about who gets covered and who doesn’t, and finally, how the care will be delivered. Read Full Article Now »